General FAQ
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Are you licensed and insured?
Yes, The Coastal Nanny Agency LLC is licensed and insured through all operating locations.
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Where is The Coastal Nanny located?
The Coastal Nanny Agency, LLC. is owned in and operated out of Savannah, GA, and currently specializes in child, pet, and home care services as well as household staffing in the Savannah, Wilmington Island, Whitemarsh Island, Tybee Island, Pooler, Richmond Hill, Hinesville, Brunswick, and surrounding coastal GA areas. Our team also services Bluffton, Beaufort, Hilton Head Island, and other coastal SC areas.
Our Non-Discrimination Policy
At The Coastal Nanny Agency, we accept nannies, home cleaners, families, and dynamic homes of all backgrounds, and do not discriminate against any group or individual based on religion, ethnicity, sexual orientation, political affiliation, color, nation of origin, disability, marital status, gender identity or gender expression.
Family Client FAQs
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The Coastal Nanny Agency is an award winning agency, voted Best Nanny and Sitter Service of Savannah of 2023, Best of Georgia 2023 for childcare, Best Nanny and Sitter Service of Savannah of 2024, Top Pick Pet Sitter 2024, and Platinum Childcare Services 2024. We are the preferred provider of families residing within or around the greater Savannah area.
Families choose our services because they are are superior and unmatched, have various package options allowing affordability for a variety of family dynamics, and our team works diligently to provide the best level of care available.
Due to being a small and close-knit agency, we are able to provide a personal and intimate experience for both families and childcare providers. We value honesty, transparency, and effective communication while ensuring that if turbulence arises, our team can handle alleviating any burdens and problem solving so that your family doesn't have to. Throughout the placement processes, we send updates daily. Once placements are finalized, we ensure to check in on both family and provider on a regular basis.
Our team members all work hands-on to cater to your family and individual needs through specialized searches catered towards aligning quality care for you and your village!
The matches that our team provide result in bonds that feel more like family and less like employment. Our providers understand and appreciate the importance of their relationship with you and your family. Filling your position is more than just a job to us and the provider hired, it is a personal connection and bond that goes well beyond.
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You begin by filling out our family questionnaire form located below that will provide our team necessary insight on how to best assist your family.
We will conduct a free phone consultation with family. Our team completes this extra step to ensure that we know the ins and outs of your family and dynamic, allowing us to provide the best placement services. This also allows your family an opportunity to receive answers to any and all questions that you may have for our team.
Families will receive an invoice for our placement fee corresponding with their needs.
Once this is completed, our team will create a group chat between parents and placement coordinators to align an outlet for easy communication between all parties.
Our team handles the recruitment, interviewing, skills assessment, reference calls to a minimum of three childcare related reference, surface and social background check. You do no 'heavy lifting' or work in this regard. Our program is highly selective and we only accept the highest quality of vetted caregivers to ensure that your family and lives will be exceptionally rewarded.
Our team will align a virtual meeting for the initial introduction between caregiver and family. One of our team members will be in attendance for this virtual meeting to support, guide, ask further questions, and assess how the meeting goes.
Once the initial virtual meeting is completed, assuming both parties wish to proceed, our team will align an in person meeting within the family home.
If all parties wish to move forward, our team will create customized contractual agreements, handling the negotiation of wages/benefits/all contract terms. Family and provider will review and sign contracts.
The provider will be given the family's contact information, and will introduce themselves to open a line of communication.
The provider will begin working within the family home!
Our team members will conduct check ins weekly, then slowly taper off to monthly or bi-monthly as time continues to ensure happiness and success of placement.
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Each family can meet with up to six candidates.
Typically, we present one to six candidates for each family client after interviewing upwards of over one hundred candidates for each position. We find that most family clients find their perfect match within the first one to three candidates that are presented on average as we utilize a vide variety of resources to recruit for your needs in care, and ensure to take into account all wants, morals, values, and family dynamics into consideration when finding and presenting candidates.
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Here at The Coastal Nanny Agency, we value your family and your child/pet safety, as well as your long term happiness.
Our team has an extensive screening process for all providers to allow for us to find and work with only the best of the best.
Our team handles all recruitment, interviewing, skills assessment, reference calls to a minimum of three childcare related references, surface and social background check, as well as formal background check. The formal and final background check covers all bases from local to international records, motor vehicle records, registries, and more. Our program is highly selective and we only accept the highest quality of vetted caregivers to ensure that your family and lives will be exceptionally rewarded.
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To get an in depth explanation, visit our Pricing Overview page.
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APS stands for After Placement Support, a term created by The Coastal Nanny Agency to describe the ongoing support provided to families and providers after a placement is made. This monthly fee covers a range of continued services, including assistance with finding replacement providers (both short term and long term), as well as arranging sitter coverage outside of your provider’s scheduled hours when they are unavailable. APS also includes regular communication and check ins to ensure a positive, successful match, along with access to mediation support at any time for any needs that may arise big or small.
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No.
You may not continue working with a provider outside of the agency. This policy applies to all providers placed through the agency, including both sitter services and contracted placement roles.
Ending your agreement with the agency must occur at the same time as ending the provider’s working relationship. If you choose to rehire or continue working with the same provider after ending their employment, you will still be responsible for paying the applicable After Placement Support (APS) fees for the remainder of your original agreement term (with maximum total of 12 months per contracted provider) for contracted placement or agency fee of $4.00 hourly for sitter services.
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The Coastal Nanny Agency matching process for placement services can take anywhere from two to four weeks traditionally. For occasional sitter care, pet drop ins, pet overnight care, we typically recommend booking one to two weeks in advance from the dates needed.
The time length of our placement process does vary upon many different factors and the specific needs of your family.
However, we assure you any wait is well worth it and recommend beginning your search with us a minimum of one month before the needed start date in order to ensure that you receive the perfect fit for your family.
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Our providers vary in age. We do require that a provider must be 20 years of age minimum and that the applicants (no matter the age) are certified, experienced, with valid references, can adequately perform all necessary duties for your family, and have clean backgrounds.
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No.
Our team greatly respects and values the privacy and safety of our coastal nanny families. We do not share any information with any party outside of the provider chosen for you. The only information given to your arranged provider is the name and ages of children, parent names, information on pets in home if applicable, family dynamic, family house rules, and other details that is essential for the provider to know in order to adequately prepare for and understand the job position.
We also include a Non-Disclosure Agreement within our contractual agreements for placement services. Your information is safe with us.
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If unable to provide a candidate option for your family, we will provide a 50% refund of placement fee.
Childcare Provider FAQs
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We understand that this is very personal information to share with us! Here at The Coastal Nanny Agency, we value your privacy and confidentiality.
Our team uses this information to conduct thorough background checks per your consent. We also use this information (social security number) to add our nannies to our payroll system. It is common practices for most employers and other agencies to ask for this information during the application process.
Please note that as an official and registered business in the operating states, our team follows all laws and statutes in accordance with state and federal law. Your private information is safe with us!
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No. With The Coastal Nanny Agency, there are no charges for providers to be matched or hired. However, there may be fees associated with certifications within the future of your career that pertain to childcare (but are not limited to) such as CPR, First Aid, and infant training courses through or outside of The Coastal Nanny Agency. Please reach out to our team if you would like guidance on certifications that can elevate and boost your background and credentials.
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Yes.
Our team does not do these things to be invasive, but it is extremely important to us that our providers are highly vetted and qualified personnel who will consistently ensure children and family safety, as well as exist as honorable role models that in doing so, represent The Coastal Nanny Agency well.
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Providers will fill out the application on our website.
It is required that the childcare provider applicant then send in all documents that pertain to hire (certifications, degrees, resume, etc.). via email to team@thecoastalnanny.com.
Our team will then reach out to schedule an in person interview or an interview via video chat if circumstances do not allow for in person meet.
Once the provider has been accepted through this portion of the hiring process, our team handles the behind the scenes work of reference calling, as well as social and background checking.
Once completing the vetting stages, if accepted, the provider will be presented to our open family positions that work for all needs or put on our waiting list to be placed.
If presented to a family, you will complete a virtual and in person meeting with the family.
After completion of meeting the family, you will then sign a contractual agreement and begin working!
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Our hiring process varies in the length of time that it may take to be matched. The Coastal Nanny Agency’s mission is to be as quick and efficient as possible when matching our childcare providers, and we aim to reassure our providers that finding the PERFECT family fit is much more beneficial than just finding a family fit. We appreciate and want the best for our providers and understand the urgency of matchmaking.
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Here at The Coastal Nanny Agency, we do recommend that our applicants are qualified and certified before applying. It is a requirement that, at the bare minimum, our providers are certified with CPR (child and infant) and First Aid (child and infant) within the 90 day mark of their employment. However, in the rare case that a providers is hired without these essential certifications, we will provide all resources necessary for provider excellence in any and all childcare environments. We respect our childcare providers and want all providers to reach their fullest potentials in order to be matched with their perfect family matches.
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Our reviews from our providers attest to this themselves.
There are a multitude of reasons as to why providers should join our team. You want to be treated well, respected, appreciated, and compensated well while having access to potential families that can provide you with other benefits.
Our team works diligently to ensure that our providers are taken care of.
As a team of nannies and other domestic service professionals ourselves, we know the ropes when it comes to guiding families through what to offer and what is fair and adequate for both parties and will always advocate for our childcare providers and families.
We also provide insight to job vacancies that are not publicly advertised, which is important.
We match our providers to pre-screened families and ensure safe workplaces.
We also give all of our providers who are matched to families a detailed orientation packet with an employee handbook as well as a guide to the family that they are matched with.
Our team also offers emotional support through every step of the way for our nannies throughout the entire process.
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No. Providers may not work with or accept bookings from any family introduced through The Coastal Nanny Agency outside of the agency, regardless of how the relationship continues or is structured. This policy applies to all placements, including both sitter services and contracted roles. All ongoing or future work with families introduced by the agency must remain within the agency. Ending your relationship with the agency must occur at the same time as ending your working relationship with that family. Any attempt to bypass or remove the agency from the booking process is considered a violation of your agreement and WILL result in full enforcement of applicable fees or other legal remedies as deemed necessary.
Cleaning Client FAQs
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We have created a simple booking process for you! When you reach out to The Coastal Nanny Agency to book a cleaning service, we are ready to talk with you through your needs, circumstances, and desires. You will have the option to choose one of our three high quality cleaning packages. Once you have chosen your cleaning package, we will coordinate a date and time that works best for you in order for our partners to provide a complimentary walk through and free cleaning estimate. All cleaning services begin with an initial deep clean, and any additional cleaning that is discussed during the initial booking. Finally, you will receive your first invoice and you can sit back and relax in your fully refreshed space!
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All home cleaners are thoroughly vetted through an extensive application process, as well as receive hands-on training by cleaning professionals. Our partners have over ten years of experience and ensure that every home cleaner delivers high quality cleans.
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For our initial cleans, our company and its partners provide thorough deep cleaning services. The first initial clean is a deep clean and thorough organization process that varies from 2-4 hours depending upon amount of living spaces to be cleaned, square footage and several other factors.
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The Coastal Nanny Agency and its partners always guarantee you a home cleaner! Our team is made up of high quality and experienced home staffing professionals who are diligent, considerate, and eager to serve you. We have created this process to be as simple as possible and are here to help lighten the load of everyday occurrences. We know your life is busy, so we’ve built a company that revolves around you.